Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tulipwoodcraftssupplies.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Carriage charges and insurance on returned goods are at the customers’ cost and risk and we reserve the right not to compensate for all costs. We reserve the right not to make refunds for goods on which work has commenced or on used goods.

You can always contact us for any return question at info@tulipwoodcraftssupplies.co.uk.

Damages and issues

In the event of goods arriving damaged or unsuitable for use, please contact us first by phone 07974565777 or email info@tulipwoodcraftssupplies.co.uk – within 2 working days of receipt of the goods.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.